How do I reach Customer Service – You may email us at any time at; we also have internet chat and phone support available every day from 7AM-11 PM EST. Our customer care phone number is 844 411 MITO 

How do I track my order? -You will receive an order confirmation with tracking information once the order has been shipped 

How do I refund or replace my item? Please see our refund/replacement policy

What is your return policy? Please see our return policy 

Do you ship outside the US? C=urrently, our products are only available in the United States and its territories 

What are the shipping costs? These vary by product quantity (which affects the shipping weight) and the speed at which you want to receive your order. When you place an order, shipping cost will be shown to you prior to approval/check out, so you will know the cost of the product, plus shipping. Periodically, we may offer promotions that include free shipping to existing and new customers, so feel free to check our website for special shipping promotions. 

What forms of payment do you accept? –We use PayPal to process our orders, so any form of payment accepted by PayPal is acceptable to us. 

Can I use my Flex Spend Account (FSA)? –These accounts are governed by tax laws and benefits policies of various employers. We suggest that you contact your employee benefits provider/administrator for more specific guidance. 

When will I be charged for my order? All charges for products and shipping will be charged to you at the time of purchase and you will receive a transaction confirmation with the order details.

What is your corporate address? Pre-D Partners

                                                     PO Box 10872

                                                     New Brunswick, NJ 08908


How do I reset my password? If you visit you will see text that says “Forgot my Password”. Click on that link and follow the instructions. 

Are my payments secure?-In addition to the security provided by PayPal, our site offers payment card security by Symantec, a global leader in IT and payment security. 

Is this FDA approved? -The FDA does not require approval of dietary supplements like ours. We have done our utmost to source our ingredients with care to ensure quality and potency, and our products are manufactured in an NSF-GMP-Certified facility.  

What are the ingredients? -See our product page supplement facts for details

Do I need a prescription?  No, but we urge you to consult your physician before taking any supplement

Are your products Kosher? Pre-D and Pre-D Night are both kosher-certified by the OU-Orthodox Union.

What are the side effects? Some patients may report an acid-reflux issue-which is likely the result of the Alpha-Lipoic Acid.  This is generally addressed by taking the product with food, and at leat 8 oz. of water.  Our Pre-D Night formula contains a variety of ingredients to help you fall-and stay asleep-so the key and intended effect is drowsiness. Please do not plan to drive or operate machinery for at least 6-8 hours after taking our Pre-D Night vegetarian capsules. 

How many pills do I take? 3 tablets of the Pre-D Day in the morning-ideally with breakfast. Then, 3 Pre-D Night Vegetarian capsules before bedtime. Please note that the tablets are the daytime serving and the capsules should only be taken before bedtime. 

How many pills are in each bottle? Each bottle contains 90 pills, which is a 30-day supply 

What do I do if this product makes me feel sick? If you take our supplement and do feel sick or uncomfortable, please contact your health care provider at once. We urge you to discuss any supplements you take with your health care provider. They will know best if our supplement could cause you any potential discomfort or have a negative interaction with anything else you may have eaten or may be taking for other health conditions. We would like you to contact us after you feel better to alert us to what happened to help us ensure the quality control, efficacy and satisfaction of all of our customers. 

What does it mean that this supplement says “Patent Pending”?- “The formula and its use are patent pending.  A patent application has been filed with the United States Patent and Trademark Office.  This application is the first step in obtaining patent protection in the United States and in other countries throughout the world.  "The application is not yet published so no comment on the contents is appropriate at this time.


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